Revoke Coupons

When a cashier redeems a coupon in case of an internet outage, you can expire such coupons instead of doing a manual cleanup at the backend.

For a coupon series or offer, you have the following options for expiring coupons.

  • All coupons that are not redeemed - from both issued and unissued.
  • Only unissued coupons.
  • All active coupons of a customer(s)

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Notes

  • You cannot revoke redeemed coupons.
  • If a customer has multiple active coupons from the same series, then all active coupons are revoked.

To expire active coupons, follow these steps.

  1. On the Engage+ home page, click Incentives.
  2. Navigate to the incentive that you want to revoke, hover the pointer over the more options (…) symbol.
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  1. Click Revoke Coupons.
  2. Select your desired revoking option.
  • All unredeemed coupons (Issued and unissued): To expire all coupons that are either not redeemed or issued.
  • Only unissued coupons: To expire only coupons that are not issued.
  • For specific customers: To expire all active coupons of particular customers. Create a CSV file with identifiers of customers whose coupons you want to expire, and upload the file using Upload customer.
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  1. Check I understand that revoking coupons will make them unredeemable. Expired coupons cannot be redeemed or reversed.
  2. Click Revoke.
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  • A message is shown that the customer data is successfully uploaded. All the coupons issued to the selected customer are revoked and ready for use.

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Transfer of Coupon

You can revoke the coupon and then assign the same coupon code to the intended customer through coupon upload, as transferring a coupon from one customer to another customer is not supported.